Refund Policy

Free Trial Period

We offer a free trial period for our service. During this period, you can evaluate our software without any charges. If you decide to cancel during the trial period, no charges will be made to your account.

Paid Subscriptions

• Monthly subscriptions are non-refundable after payment is processed
• Annual subscriptions may be eligible for a prorated refund within the first 30 days of purchase
• Refunds will be processed to the original payment method used for the purchase

We may consider refunds under the following circumstances:

• Technical issues that severely impact service usage and cannot be resolved by our support team
• Incorrect charges or billing errors
• Service unavailability for extended periods
• Cancellation of subscription within 24 hours of initial purchase

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Provide your account details and subscription information
3. Explain the reason for your refund request
4. Include any relevant documentation or screenshots

Our team will review your request and respond within 2-3 business days.

If your refund is approved:

• Refunds will be processed within 5-10 business days
• The refund will be issued to the original payment method
• You will receive an email confirmation once the refund is processed
• Bank processing times may vary depending on your financial institution

To cancel your subscription:

• Log into your SDS Connect CRM account
• Navigate to Subscription Settings
• Click on "Cancel Subscription"
• Follow the prompts to complete the cancellation

Your service will continue until the end of the current billing period. No refunds will be provided for partial months of service.